Customer Service

Shipping & Delivery
The cost of delivery is £7.95 per order, the item(s) will be delivered next day to locations in the UK. Delivery of the goods shall take place as described in the order confirmation and all risk in the goods shall pass to the buyer upon delivery.
Approach Medical Ltd accepts payments in British Pounds Sterling.

Privacy & Security
Please see Approach Medical's privacy policy here.

Returns & Replacements
  • Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt of the proof of purchase.
  • Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.

  • Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    If you have any questions on how to return your item to us, contact us.